Frequently Asked Questions

HUSKY Health knows that getting your questions answered is important. Here are some answers to questions you may have. If you don’t see your question here, please let us know and we will be happy to help. Call Member Engagement Services at 1.800.859.9889 Monday through Friday, 8:00 a.m. – 6:00 p.m. or send us a secure email anytime.

Q: Why is it so important for me to choose a Primary Care Provider (PCP)?

A: Your Primary Care Provider (PCP) is your main source of healthcare. Your PCP can work with your other doctors, if needed. To choose a PCP, use our PCMH Practice Listing or our Provider Search function. In a PCMH, Person-Centered Medical Home, a team of providers works closely with you and your other providers to assist with every part of your healthcare.
For a list of provider types you can choose for your PCP, click here.
If you need help choosing a PCP, please call Member Engagement Services at 1.800.859.9889 Monday through Friday, 8:00 a.m. - 6:00 p.m.

Q: What’s an urgent care clinic and when should I go to one?

A: If you are sick or hurt and cannot see your doctor, Urgent Care and Walk-in Medical Centers offer quick care.

Urgent Care and Walk-in Medical Centers are great when you need help with any of the following:

  • Minor problems, such as colds, coughs, flu sypmtoms, ear pain, sore throats, major headaches, fever, or skin problems.
  • Minor injuries, such as hurt ankles, back pain, minor cuts or burns, minor broken bones, or minor eye problems.

You may be seen quicker when you go to an Urgent Care or Walk-in Medical Center. If you have a minor injury or sickness, you might wait a long time if you go to the emergency room instead.

Most Urgent Care and Walk-in Medical Centers are open long hours, including evenings, and will see walk-in patients. Many of them are open 7 days a week and on holidays. Click here to download a listing of Urgent Care and Walk-In Medical Centers you can use when your Primary Care Provider’s office is closed, or you need to see a provider right away.

If you are not sure if you should go to an Urgent Care or Walk-in Medical Center, or go to the emergency room, call the HUSKY Health 24/7 Nurse Helpline at 1.800.859.9889. Our nurses are here to help you any time of day or night.

Q: What is the flu and why should I get a flu shot?

A: Influenza (“the flu”) is a serious sickness caused by a virus that can last several days with fever, chills, cough, and body aches. The flu season can begin as early as October and last until May. There is a lot of the flu virus around during the winter months and it spreads easily from person to person. The flu can sometimes lead to hospital stays and even death, especially in very young or very old people, or those with other long-term sicknesses. Besides getting enough rest, eating healthy, and washing your hands a lot, one of the best ways to keep from getting the flu is to have a flu shot every year. There are special flu shots for the very young (6 months of age and up) and for people who are 65 years or older. It is also important to know that not everyone can get the flu shot, especially children who are younger than 6 months and people who have bad allergies to some medicines. You can get the flu shot in the fall months. It is very important to talk to your doctor each year about getting a flu shot.

Q: What should I know about my healthcare coverage before I travel out of state?

A: Routine care out of state is not covered. Emergency care is covered when you travel outside of Connecticut but are still in the United States, including Puerto Rico and other territories.* The care you receive must be a true emergency. Also, the hospital and provider need to enroll with HUSKY Health in order to be paid. If the provider does not enroll, you may receive a bill for emergency services you received. If you get a bill, please contact Member Engagement Services at 1.800.859.9889 as soon as you can and the representative will assist you with your bill. However, if the visit is not a true emergency or the provider or hospital refuses to enroll, the bill will be your responsibility.

If you are traveling outside of the U.S., Puerto Rico and other territories,* HUSKY does not cover any care or services, even if it is an emergency. You may wish to purchase travel health insurance.

* Virgin Islands, Guam, Northern Mariana Islands and American Samoa.

Q: Why do I need to update my personal contact information?

A: HUSKY Health has important information to share with you about your benefits and your care. If we can’t reach you, we can’t help you or keep you informed. HUSKY A, B, D Members, please click here to update your personal information and follow the directions to login to your DSS MyAccount. That's where you can review and update your address, phone and email information. HUSKY C Members, please click here to update your personal information.

This portion of the HUSKY Health website is managed by Community Health Network of Connecticut, Inc., the State of Connecticut’s Medical Administrative Services Organization for the HUSKY Health Program. For the general HUSKY website gateway, please visit HUSKY Health includes Medicaid and the Children’s Health Insurance Program, and is administered by the Connecticut Department of Social Services.