We know that the health and wellness of your patients is your top priority. Patients have more access to medical information than ever before and part of the provider role is to help them best understand, assess, and apply that information. The result is patients who are empowered to take a greater role in their health. Research shows that patient outcomes improve when patients and providers work together. 1Effective partnerships are formed when all parties involved have an understanding of their rights and responsibilities.
Please take the time to review the information below regarding the rights and responsibilities of your HUSKY patients. When an entire practice works in support of patient rights, while also holding members accountable for their responsibilities, the partnership you form gives patients a more active role in their healthcare.
You have the right to...
Please call if you have questions about these rights or would like to make a complaint because you feel your rights have been violated. Our number is 1.800.859.9889.
You have the responsibility to...
The following information is available to support and assist practices with upholding member rights and guiding members to understand their responsibilities:
Documents and webpages in support of members using their benefits:
Links and webpages in support of members choosing and accessing PCPs and specialists:
Educational resources to support member knowledge of health conditions and treatment plans:
CHNCT’s Intensive Care Management (ICM) program supports members with complex health issues to access the care they need and follow through on care plans:
HUSKY Health maintains policies that give members the opportunity to choose how and when to share their information:
Call HUSKY Health Provider Engagement Services at 1.800.440.5071 for any questions or help building more effective patient relationships.
1US Department of Health and Human Services. National Healthcare Quality Report. Rockville (MD): Agency for Healthcare Research and Quality; 2005. Available from: https://archive.ahrq.gov/qual/nhqr05/nhqr05.pdf
This portion of the HUSKY Health website is managed by Community Health Network of Connecticut, Inc., the State of Connecticut’s Medical Administrative Services Organization for the HUSKY Health Program. For the general HUSKY website gateway, please visit portal.ct.gov/husky. HUSKY Health includes Medicaid and the Children’s Health Insurance Program, and is administered by the Connecticut Department of Social Services.
To update your information, please select your HUSKY Health Program type. Once you select your program, you will need to login to access and review your personal information.
To see whether you belong to HUSKY A, B, C, D, or LB simply look at your HUSKY ID Card. The big, bold letter is your HUSKY program.