Quality Health Outcome Measures

What is HEDIS®?

HEDIS® stands for Healthcare Effectiveness Data and Information Set, and is a tool developed by the National Committee for Quality Assurance (NCQA) to measure health plan performance on important dimensions of care and service. HEDIS® is an annual project of data collection and assessment of defined performance measures; results are used to evaluate where to focus quality improvement efforts.


The Community Health Network of Connecticut, Inc. (CHNCT) HEDIS® 2017 review consists of 56 measures across 5 domains of care which are:

  • Effectiveness of Care
  • Access/Availability of Care
  • Experience of Care
  • Utilization and Risk Adjusted Utilization
  • Health Plan Descriptive Information

Annual HEDIS® data is collected from Connecticut Medical Assistance Program (CMAP) providers by CHNCT which later undergoes a compliance audit conducted by an NCQA certified HEDIS® auditor. HEDIS® data affords a unique opportunity to assess the care provided to the entire Connecticut Medicaid membership.

What dates of service are included in the annual review?


Medical records are reviewed for services performed in the previous calendar year; however, some measures may require additional periods of time, especially for exclusions. For example, the measurement period for breast cancer screening is within the previous two years; however, if a member had a prior bilateral mastectomy, CHNCT would require documentation of the earlier procedure to exclude this member from the screening data for the year under review. The specific periods of service for each member are included within the chart request issued to practices by CHNCT.

What types of services and information in the medical record will be reviewed?


The types of services reviewed are specific to each HEDIS® measure, but generally include:

  • History
  • Lab results
  • Condition/medication list
  • Specialist consultations
  • Chart notes for a specified period

 

Two examples of chart requests based on member criteria are detailed below.

HEDIS® Measure Medical Record(s) Required
Diabetic Member Comprehensive Diabetes Care (CDC) Retinal eye exam
HbA1c test and result
Blood pressure reading
Nephropathy evaluation/treatment
Pediatric Member Lead Screening in Children (LSC) Date of lead screening test with result/finding

HEDIS® Provider Training – Learn how to improve your scores


HEDIS® rates are the most widely used set of health care performance measures on important preventive and clinical services. As a result, HEDIS® is the most widely used evaluation tool to measure provider performance and quality of care.

HEDIS® Overview & Introduction
HEDIS® Quick Reference Guide
HEDIS® Provider Guide “What to Expect”

Questions & Answers

Q: What do CMAP providers need to do in support of the annual HEDIS® chart review?

A: CHNCT relies on the data collected from CMAP providers to comply with HEDIS®. In February each year, randomly selected providers will receive a chart review letter outlining the process along with an instruction sheet. Chart data collection will begin in February and continue into May. The sooner that practices provide requested clinical information, the smoother the process will go. Requested records should be faxed to a secure, dedicated fax line; sent via secure email; or mailed via the United States Postal Service. CHNCT can also obtain records on-site by request.

If your practice would like CHNCT to obtain records on-site or if your practice stores medical records in a central location and would like CHNCT to address all requests for medical records to that location, please let us know right away. You can contact us by email at HEDIS@chnct.org or by phone at 1.866.317.3301 Monday - Friday from 8:00 a.m. to 5:00 p.m.; a voicemail is available after hours.


Q: Who will review the records?

A: CHNCT licensed nurses review the submitted charts.


Q: Will providers be asked to change or resubmit claims?

A: No.


Q: Will member personal health information be protected?

A: Yes, all CHNCT staff follow the Health Insurance Portability and Accountability Act (HIPAA) guidelines while collecting and reviewing member information.


Q: Who do I call if I have questions?

A: If you have any questions, please contact CHNCT directly at the phone or fax number included with the request you receive. You may also email our Quality Department at HEDIS@chnct.org or call 1.866.317.3301 at any time.

This portion of the HUSKY Health website is managed by Community Health Network of Connecticut, Inc., the State of Connecticut’s Medical Administrative Services Organization for the HUSKY Health Program. For the general HUSKY website gateway, please visit www.ct.gov/husky. HUSKY Health includes Medicaid and the Children’s Health Insurance Program, and is administered by the Connecticut Department of Social Services.