Welcome to HUSKY Health! We’re here to help you be as healthy as you can be. As a new HUSKY Health Member, there's a lot to learn. Please explore our website to learn all about HUSKY Health benefits and services. To help get you started, here's a list of things you will be receiving and things you should do.
Make sure you keep these handy
The letter states you’ve been approved for the HUSKY Health program and serves as proof of your HUSKY Health coverage for 30 days from the date of eligibility. If you have questions about your letter, call The Connecticut Department of Social Services (DSS) Benefit Center at 1.855.626.6632.
You will receive your HUSKY Health ID card in the mail. Your name, ID number, and the name of your HUSKY program (A, B, C, or D) are on your ID card.
You will receive an opt-out form in the mail. If you don't want your health information shared with your Primary Care Provider (PCP), specialist, or hospital, you must complete and return the form within 3 weeks of receiving it.download the Opt-Out Request Form
You will receive your gray Electronic Benefits Transfer (EBT) CONNECT card in the mail from DSS. If you didn’t get one, call DSS at 1.855.626.6632. If your EBT CONNECT card is lost or stolen, you need to cancel it immediately to prevent anyone from accessing your benefits. You can do this by either logging into the client website by clicking here or by calling the EBT Customer Service line at 1.888.328.2666. Follow the instructions/prompts for reporting a lost, stolen or damaged EBT card.
You will receive a welcome brochure. Read through the Member Welcome Brochure and keep it in a safe place. This brochure will help you understand the benefits and programs offered by the HUSKY Health program. You will find information on how to use your HUSKY benefits, programs we have to help you manage any complex or chronic health conditions, and important phone numbers. You will also find important tear-outs that you can fill out and keep in your wallet or purse.download the Welcome Brochure
Use the My Medication Card to keep track of your medications including your dosages and how often you take them. Bring this list with you when you see your doctor.download and fill out a My Medication Card
Use the Know Your Numbers Card to help keep track of important health numbers including your blood pressure, cholesterol and weight.download and fill out a Know Your Numbers Card
If your provider or your provider’s answering service is not available, HUSKY Health provides access to Registered Nurses 24/7. Call 1.800.859.9889 and follow the prompts to reach a Registered Nurse. You can speak with a nurse about any health concern you have. When you have the number handy, a nurse will always be ready to help you!download the 24/7 Nurse Helpline Card
(Make sure you have your HUSKY Health ID card with you. You will need it to create your account.)
We want to make sure you are getting the help you need, when you need it. Please fill out our online questionnaire if you are a new member or an existing member and have not filled it out. You can complete one for yourself or for your child. We will use the answers to assess whether you or your child may need additional help or support.
On the next page, where it asks for your PIN, enter your member ID number and click the “logon” button. From there you will be able to complete the questionnaire.)
To update your information, please select your HUSKY Health Program type. Once you select your program, you will need to login to access and review your personal information.
To see whether you belong to HUSKY A, B, C, D, or LB simply look at your HUSKY ID Card. The big, bold letter is your HUSKY program.