Member Rights & Responsibilities

We are committed to treating members in a way that respects their rights, as well as its expectations of each member’s responsibilities. By working together, we can help you and your family meet your health care needs. As health care partners, here are the rights and rules we both agree to:

Member Rights

You have the right to...

  • Be treated with respect, dignity, and regard for your privacy
  • Get care, or information about your care, in a timely manner
  • Choose or change your provider
  • Get help with making an appointment with a provider
  • Take an active part in planning your care and making treatment decisions
  • Get complete and understandable information about your treatment options, regardless of cost or benefit coverage. Have the chance to talk about those choices with your provider
  • Get complete and understandable information on any financial programs that might affect the care that you get from your provider
  • Refuse treatment, except when that treatment is required by law
  • Get a second opinion
  • Get translation services
  • Request and review your medical records with your provider
  • Make an advance directive
  • Confidently exercise your rights
  • Receive services regardless of race, color, religion, gender, sexual orientation, age, cultural and ethnic background, or status as a HUSKY Health recipient
  • Make a complaint, grievance, and/or appeal
  • Be free from retaliation
  • Learn about your medical benefits and how to use them
  • Correct or change your Protected Health Information and control how it is used
  • Contact your provider to advocate for medical services
  • File an appeal if the authorization of goods or services is partially or fully denied, suspended, reduced or terminated

Please call if you have questions about these rights or would like to make a complaint because you feel your rights have been violated. Our number is 1.800.859.9889.

Member Responsibilities

You have the responsibility to...

  • Give your providers and HUSKY the information they need to better serve you
  • Choose a Primary Care Provider (PCP)
  • Get regular checkups
  • Follow the plan of care that you made with your providers
  • Discuss your care with your PCP before seeing a specialist, unless it is an emergency, pregnancy-related, or for family planning
  • Keep your appointments, or let your provider know at least 24 hours in advance if you need to cancel or reschedule
  • Respect the dignity and privacy of others
  • Carry your HUSKY Health cards
  • Notify HUSKY Health and DSS if there are changes to your address, phone number, household members, demographic information, or income

Notice Informing Individuals about Nondiscrimination and Accessibility Requirements

Discrimination is Against the Law

Community Health Network of Connecticut, Inc. (CHNCT) and the HUSKY Health program comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. CHNCT and HUSKY Health do not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

If you believe that CHNCT or the HUSKY Health program has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: HUSKY Health Program, Attention: Member Engagement, P.O. Box 5005, Wallingford, CT 06492, Phone: 1.800.859.9889, Fax: 1.203.265.3197. You can also go to portal.ct.gov/husky, click “Information for Members” and then “Contact Us.” You can then click the link “Send us a secure member email.” You can file a grievance by telephone, mail, fax, or email. If you need help filing a grievance, Member Engagement is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1.800.368.1019, 1.800.537.7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.

CHNCT and HUSKY Health:

  • Provide free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provide free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact HUSKY Health Member Engagement at 1.800.859.9889.

This portion of the HUSKY Health website is managed by Community Health Network of Connecticut, Inc.®, the State of Connecticut’s Medical Administrative Services Organization for the HUSKY Health Program. For the general HUSKY Health website gateway, please visit portal.ct.gov/husky. HUSKY Health includes Medicaid and the Children’s Health Insurance Program, and is administered by the Connecticut Department of Social Services.

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